Lessons Learned From Being Hacked On Facebook

This is not a post we ever envisaged having to write but write it we must!

It was something of a shock to get an email from Facebook last week to say that Susan had posted something that was against community standards and they had disabled her account (it was a serious offence of which she knew nothing about)

We had spent the day with her Mum who is at end of life and then having lunch with our son and his partner and our little grand-daughter

The last post she made was a compilation of photographs her Mum, son, and our grand-daughter.  It was Friday 21st January 2022 and was National Hugging Day which was a perfect post to make ❤️

We tell you this because what happened next was absolutely terrible and incredibly stressful and continues to be challenging

The nature of the “offence” which Susan didn’t commit meant that all usual doors to Facebook were effectively closed

We ran a check using this useful reference

The message we got told us that her posts or comments didn’t follow community standards and they have disabled the account while they investigate.  We just hope this is true and that a real person and not a robot 🤖 does that and finds the post the hacker made is nothing like her usual posts.  Unfortunately when an account is disabled there are very few options open as we talked about in our previous post  

Whatever the circumstances behind your Facebook account being hacked, it’s an immensely personal violation. It feels like a break-in and can be every bit as distressing as a flesh-and-blood burglar breaking into your home 🏡

Some hackers do it for fun and because they can but sometimes it can be someone wanting to sabotage you and have paid someone to do it.

Who knows who or why in this case.

Moving on…

Let’s talk about the lessons learned 

Even if you think your Facebook Account is secure and you have 2 factor authentication if a hacker is determined to do their evil deed they can do it.

Precautions you can take

Make sure that you always log out of your account on your desktop and that you have good security and firewalls in place (yup did that)  LOG OUT not just exit your browser!

Change your password regularly.

Yup did that too.

Back up your Facebook data, posts, images etc.

Did that just not as frequently as we should have.

You can do this from your settings within Facebook.

Set your calendar to do this regularly – at least once a month would be our suggestion

Do not use Facebook to log in to other sites when offered as an option because if you lose your Facebook you will have grief getting into other sites etc afterwards.  Canva is a good example of this.

If you have a business page which we do make sure you have more than one admin and make sure you trust this person as they effectively have control of your account.

Go to Page Settings > Page Roles and follow the instructions.

Do it right away.

If your business account is hacked and you are the sole admin, it will be next to impossible to get it recovered.

This contact should also have second factor authentication turned on to protect their account.

You should have at least a second contact email (or more) that Facebook can use to send you notifications in case your main email address becomes compromised.

If you search “My Facebook Account Was Hacked” you will find all manner of things you can do.  Be careful.  You may get recommendations from people of “hackers” who can recover your account for a fee.

It’s risky is all we would say.

They tend to hang out on Instagram mainly with some unusual handle.

Hopefully, the day will never come when you find your Facebook account has been hacked or taken over. It is an awful feeling and we wouldn’t wish it on anyone.

Be warned however as a reliable source reveals that in one recent Facebook hack, personal details including the full name, location, birthday, email address, phone number, and relationship status of more than half a billion Facebook users was stolen. This includes 32 million accounts in the United States, 11 million in the United Kingdom, and 6 million in India!

Further Tips & Links 

For other tips we found this very good article which we highly recommend you read and do everything you can to keep your Facebook Account as secure as you possibly can because it is your brand, your image, your business asset and when it’s gone it’s gone.

Read the article “How To Recover When Your Facebook Account Is Hacked” here

Other Resources 

Report Compromised Account 

Hacked And Fake Accounts Help Centre

How Do I Secure A Hacked Account

One final word

Don’t rely on someone else’s platform.  You don’t own it – you are just a tenant renting space.

Have your own website(s) like we have and more important build a subscriber list of people who are genuinely interested in your business and your offers.

There’s no point boasting about having 5,000 friends if you don’t have a way to contact them (and they’re not friends really)

Last but not least you can find us via Susan on LinkedIn if you want to chat with us or carry on this conversation.

We hope it never happens to you and that this information will be useful in taking action to keep your Facebook account safe!

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